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Global Uni Advisors (GUA) is dedicated to continuously enhancing the quality and standards of our services, ensuring an exceptional experience for all our clients.

We understand that there may be times when our clients are dissatisfied with our services. In such cases, we take immediate action to resolve complaints and use them as opportunities for improvement.

A complaint is defined as an “expression of dissatisfaction made to or about an organization, relating to its services, and staff response on the resolution of a complaint- whether explicit or implicit, expected or legally required.”

Our policy provides a step-by-step guide for clients on how to log complaints and how GUA handles them.

Our front-line staff are empowered to thoroughly review and investigate complaints received, ensuring a one-stop resolution.